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Shipping Policy

Thank you for supporting Festival Medical Services by purchasing our charity calendar. Every order helps us continue our work delivering vital medical care at festivals and for partner charities.

Shipping & Delivery Times

  • We aim to dispatch all calendar orders within 5–7 working days of purchase.

  • During busy periods (such as the run-up to Christmas), dispatch times may be a little longer. We’ll always do our best to keep delays to a minimum.

  • Once dispatched, UK deliveries usually arrive within 3–5 working days. International delivery times will vary depending on the destination.

Shipping Costs

  • Postage is calculated at checkout.

  • From time to time, we may offer free or discounted shipping as part of promotions or special offers.

Flexibility & Delays

As a volunteer-led charity, there may occasionally be unavoidable delays in processing orders (for example, around major festival commitments). We greatly appreciate your patience and understanding if this happens — your support directly benefits our charitable projects.

Questions About Your Order

If you have not received your calendar within 14 working days (UK) or 28 working days (international) after dispatch, please contact us at FMS@chelmagraphics.co.uk and we’ll be happy to help

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Medical Conditions

Existing Health Problems

Events try to make themselves accessible and welcoming to people with health problems and disabilities. With a bit of thought and planning, many potential difficulties can be overcome. Here are a few things to consider:

Medication

Bring with you enough of your medication to last till you get home
Check the advice on our Prescribed Medicines page

Wheelchairs and mobility aids

Bear in mind that festival sites can be difficult to get around at the best of times and pretty well impossible in bad weather if your mobility is poor
Many events have a Disabilities Coordinator, who will be able to advise you on any special provisions made

Medical Information

If you have a complicated medical history, it will be really helpful if you bring a summary with you (your doctor’s surgery may let you have a print-out)
Let us know if you have to carry out any special procedures to keep well – we may be able to provide facilities and assistance

Pregnancy and recent childbirth

We do not believe a festival site is a suitable place for childbirth, or indeed for very young babies
FMS does not provide midwifery services and will advise getting you to the nearest hospital if you go into labour

Recent surgery

If you have recently undergone surgery, ask your GP or hospital for advice about any special precautions to take and whether it is a good idea to go
Bring supplies of dressings with you. We can change these for you but may not have the particular ones you need

Infection

Festival sites are not sterile! Bear this in mind if your condition makes you particularly prone to infection
FMS cannot provide special toilet or washing facilities.